Director Global Technical Support (NYC/Boston)

Travel Required : None
Job Type : Full Time
Education : Bachelor’s Degree
Category : Computers, Software
Job Description:  We are currently seeking an experienced Director of Global Technical Support to manage 24×7 customer support operations for our groundbreaking GridServer and FabricServer products. Our customer base in financial services, insurance, petroleum exploration, telecommunications, and other verticals demands the very best support for their mission critical applications that utilize our application virtualization frameworks.
Job Requirements The successful candidate will have demonstrated success managing a technical support team for a global middleware ISV. 10+ years experience supporting or developing enterprise software. 3+ years experience managing technical support teams in multiple locations across the Americas, Asia, and Europe. Excellent written and verbal communications skills, with a customer satisfaction focus, and you have previously succeeded in improving technical support systems and processes. BS computer science preferred or BS + equivalent experience in computer programming or systems administration.