Employee-Customer Interaction Starts with Engagement

The focus of building a trusting relationship with customers takes time and patience…but what else? In a recent post from Brian Solis, he says that changing your company’s focus to the quality of the customer experience should be top-most on your list of company priorities. Once in a while, we come across an experience where [...]

‘Managing Forward’ Series Part II: Advice on Managing Young Professionals

The second part of our ‘Managing Forward’ Series includes Chip’s energetic thoughts of how an organization can flourish by offering internship programs that can focus on adding value for everyone. His advice in our interview will give managers perspective on how a company can increase their benefits through “people development,” and how this helps build [...]

‘Managing Forward’ Series Part I: Advice on Managing Young Professionals

I had a great student job when I was in college.  I had the pleasure of working in the SUNY Geneseo College Student Union and working for a great mentor, Chip Matthews, Union Director.  I often lean on the learnings and advice I received from Chip, and wanted to know how he was doing since [...]

My Interview with HR Bartender

Organizations today are going through a lot of changes within their structures with the state of the economy and realize they need to start adapting to change. This change occurs by focusing on creating a dynamic workforce of employees, and learning how and when to properly manage them by generating a sense of engagement between [...]

Are YOU Part of the WOM Hiring Craze?

Are you addicted to the internet and DVR? We now live in an era where information is delivered instantly for consumers. Unfortunately, for traditional advertisers, they are starting to see a shortened runway with 48% of Millennials influenced more by word of mouth than traditional ads, according to Mr. Youth at Intrepid. Fortunately, companies today [...]