Network Engineer (NJ)

POSITION SUMMARY AND RESPONSIBILITIES:

  • Responsibilities include providing level 1 and level 2 support to customers concerning implementation of our company’s equipment.
  • Manages simultaneous customer cases in highly demanding environment and resolves issues using company internal knowledge base, laboratory simulations, and engineering problem solving techniques.
  • Determines problems and delivers known solutions by translating general directions into specific objectives, priorities, and action steps.
  • Solves problems by adapting previous solutions to fit new conditions.
  • Uses phone/email/webex consultation to debug network system problems of increasing levels of complexity.
  • Utilizes test equipment in the lab for simulations of real problems.
  • Escalates complex problems to higher Tier and resolves in a timely manner.
  • Accurately and completely documents problems and solutions on case notes.

QUALIFICATIONS:

Education: BS in a Computer related field
Certifications: Cisco certifications – CCNA

Experience: Cisco experience, 2 years experience in the networking field

Special Skills:

  • Excellent LAN networking & troubleshooting skills, including in-depth knowledge of TCP/IP protocols.
  • In Depth Knowledge in IP Routing Protocols such as OSPF, RIP, EIGRP, etc.
  • Cisco switch & router configuration, administration, troubleshooting, fault finding and diagnosis skills.
  • Experience of working in a large enterprise.
  • Strong client/customer facing abilities.

Preferred:

  • Knowledge of Microsoft Active Directory management, Domain Controller, DFS, DNS, DHCP, Group Policy and Microsoft Servers
  • Preferred – A working knowledge of Citrix.
  • Knowledge of Linux Networking

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