Customer Care Specialist (NYC area)

Our client, a pioneering word-of-mouth marketing company, is seeking an exceptional Customer Service Specialist to assist all their members with the solutions they need to flourish in the Company’s experience. As one of the Customer Care team members, you will work alongside other Customer Care Specialists to assist our hosts and guests with all of their party-related questions. This is not a call center, and unlike other Customer Care positions you will be responsible for more than simple questions and answers and you will also be part of a problem-solving unit that can and will constantly design new ways to conduct our Customer Care policy. The Customer Care Specialist will report directly to the General Manager of Customer Care, and will interact with several other departments on a daily basis, including Production, Web Content Development and Public Relations.

Responsibilities

  • Answering all inquires – with the majority of responses originating in e-mail form.
  • Handling and reviewing all social content uploaded to the web site (photos, videos, blog comments, etc.).
  • Directly assisting in the fulfillment of all parties.
  • Special projects such as sweepstakes, host contests and PR outreach.
  • Requirements

  • Excellent writing skills, preferably with writing experience in a number of different mediums.
  • Ability to work in a fast paced environment juggling multiple projects at once..
  • Exceptional communication skills – ability to interact with all types of people and all types of varying situations.
  • An understanding of project objectives and know how to drive solutions in multiple ways.
  • Developing and maintaining current and new customer relationships.
  • Ability to think on your feet and offer creative solutions to difficult problems.
  • Experience working independently while still being part of a greater team.
  • Spanish speakers are a plus.
  • Apply by sending your resume to resumes@whitingconsulting.com.

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