Global Support Engineer (Roseland, New Jersey)

We are currently searching for a Global Support Engineer for our client in the Roseland N.J. area.

Responsibilities:

  • This creative, customer-oriented individual should have ability to diagnose customer issues.
  • Determine problems and delivers known solutions, while managing simultaneous customer cases and resolving issues using company information resources, laboratory simulations, and engineering problem solving techniques.
  • Escalating system problems and resolving them in a timely manner, either working individually or within a team.
  • Reporting to Team Leader.
  • Requirements:

  • Working experience with network engineering including configuration, administration, and monitoring of Cisco switches, routers, firewall, and packet capture analysis.
  • Proven knowledge of TCP/IP, ACLs, network layer technology (L2-L7), IP Security, IP routing and routing protocols (OSPF, EIGRP, RIP) with 3+ years’ of relevant experiences.
  • Familiar with Windows Server system administration Web Services(IIS), DNS&DHCP, RDP and Citrix.
  • Linux knowledge is a plus.
  • CCNA required / CCNP preferred.
  • MCSE, CCSP – Any of these Certifications are a big plus.
  • Experience with VMware – a plus.
  • Experience with storage devices such as EMC, NetApp, etc. – advantage.
  • Excellent communication skills with customers, as well as internal company groups.
  • Strong ability to multi-task and handle multiple priorities in an innovative and fast paced environment.
  • Strong verbal and written communication skills, including an ability to effectively communicate with both business and technical teams.
  • Apply by sending your resume to resumes@whitingconsulting.com.

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