Admitting You’re Wrong is the New Vogue

Subconsciously, we have always been a society who is afraid to admit when we are wrong. Why do people worry so much about ego and the short-term results, rather than the long-term?

From experience, dealing with a business who forgot to mention a big piece of the equation in customer service, immediately changed my perception of their brand. According to KnowHR’s blog tip of the day on June 4th, when you lie, people are very perceptive and store it in their long-term memory. This will harm you and your brand in the long run with WOM spreading, especially with the rapid pace of social media. Once a negative detail comes out online about a brand, it’s hard to stop its effect until the company has to personally track it with social media and take immediate action.

This got me thinking about if more people admitted their wrongs in business, productivity in the workforce would increase and it would also create differentiation from the trust that you build as a brand to further end results.

When was the last time you heard from a businessperson, “Yes, I was wrong, I apologize,”? If you have heard it before, did it make you feel off guard and in disbelief? You then see the individual in a different light, and you develop respect for their action and it helps secure the bond of trust. Continue reading

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