Global Support Engineer (Roseland, New Jersey)

We are currently searching for a Global Support Engineer for our client in the Roseland N.J. area.

Responsibilities:

  • This creative, customer-oriented individual should have ability to diagnose customer issues.
  • Determine problems and delivers known solutions, while managing simultaneous customer cases and resolving issues using company information resources, laboratory simulations, and engineering problem solving techniques.
  • Escalating system problems and resolving them in a timely manner, either working individually or within a team.
  • Reporting to Team Leader.
  • Requirements:

  • Working experience with network engineering including configuration, administration, and monitoring of Cisco switches, routers, firewall, and packet capture analysis.
  • Proven knowledge of TCP/IP, ACLs, network layer technology (L2-L7), IP Security, IP routing and routing protocols (OSPF, EIGRP, RIP) with 3+ years’ of relevant experiences.
  • Familiar with Windows Server system administration Web Services(IIS), DNS&DHCP, RDP and Citrix.
  • Linux knowledge is a plus.
  • CCNA required / CCNP preferred.
  • MCSE, CCSP – Any of these Certifications are a big plus.
  • Experience with VMware – a plus.
  • Experience with storage devices such as EMC, NetApp, etc. – advantage.
  • Excellent communication skills with customers, as well as internal company groups.
  • Strong ability to multi-task and handle multiple priorities in an innovative and fast paced environment.
  • Strong verbal and written communication skills, including an ability to effectively communicate with both business and technical teams.
  • Apply by sending your resume to resumes@whitingconsulting.com.

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    Pre-Sales Engineer (Mount Laurel, New Jersey)

    Pre-Sales Engineer with emphasis on Technical Customer Support… The position of Sales Engineer is an integral part of the sales organization and assists the sales team with pre-sales technical knowledge and presentations as well as being responsible for ensuring the technical win at customer accounts. The engineer will work closely with Account Managers and prospects as a subject-matter expert to demonstrate how a proposed solution meets and exceeds customer requirements. In supporting the sales organization the individual will provide support for product demonstrations, technical discussions, RFI, RFP, and general information security best practices. This is a fast-paced and rewarding opportunity.

    Responsibilities

  • Maintain a high standard of technical competency.
  • Help to define sales strategy.
  • Assist Sales in a technical capacity closing complex deals.
  • Contribute to refining Sales processes.
  • Manage customer relationships and expectations.
  • Acquire and maintain advanced technical knowledge on Mimesweeper products.
  • Teach MIMEsweeper classes to internal and external clients.
  • Provide consulting services to customers remotely and on-site.
  • Provide support as needed to the Company personnel for internal projects.
  • Serves as primary technical point of contact for projects.
  • Participates in development of new products including the identification of new technologies applicable to the company’s product line.
  • Responsible for system integration especially in the installation and configuration of system software and firmware.
  • Define the Company’s product/service solution technology for specific customer opportunities.
  • Conduct technical presentations to customers on the company and our products.
  • Providing solution and technical level advice to Account Managers in sales planning and during customer meetings.
  • Identify projected financial and business benefits that will be delivered to customers through implementing solutions.
  • Ability to demonstrate complex software concepts and product capabilities in a business relevant manner.
  • Extensive experience of developing and delivering presentations to large and diverse audiences.
  • Strong customer interactions skills.
  • Working with prospects at both a technical and business level to show how Company solutions can provide value to them.
  • Possess demonstrable skills in customer-centric selling and a proven track record using it to help drive revenue.
  • Work with the sales team to strategize on sales approaches to develop business.
  • Ensure successful product evaluations and post sale installations when necessary.
  • Drive the technical pre-sales process and act as a technical resource for the sales team.
  • Perform Proof of Concepts with prospective customers and proactively follow up with customers and accounts.
  •  

    Skills & Experience

  • Excels in an environment that is demanding and requires multi-tasking.
  • Team-oriented work style.
  • Excellent verbal and written communication skills.
  • Ability to effectively work with other support organizations.
  • Must be organized and detail-oriented.
  • Ability to effectively deal with customers in person.
  • 2+ years of proven IT technical support experience.
  • High School Diploma required, college and/or technical degree a plus
  • Microsoft NT/Windows 2000 and/or 2003 experience.
  • Technical Certifications a plus (MCSE, CNE, MCP, SQL, etc.)
  • Experience with MIMEsweeper family of products helpful.
  • Occasional Evening/Weekend work.
  • Limited travel may be required, up to approximately 25%.
  •  

    Apply by sending your resume to resumes@whitingconsulting.com.

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